About Us
In January 2018, after 12 years of building up our place in the community of Fulham, we refreshed Karma with a brand new look! Our new identity goes a lot deeper than a lick of paint and a new logo.
We are proud to be established in this close-knit community, and much of our effort will be spent supporting local enterprises, residents, and initiatives to further maintain and build upon what we have. In the last few months, we have launched our own community loyalty program which supports the ‘shop local’ philosophy. Each patient who joins our patient plan membership saves 10% on all of their private dental treatment plus many other ‘in-house’ benefits. And with our new local partnerships, they also receive discounts on independent retailers nearby our practice including Thaiphoon Restaurant, Strudwick Flowers, and many more.
It means that the small monthly membership fee is saving our patients money even outside of our practice while keeping their spend locally, and our community thriving. And we have now launched our children and teen dental plans too, making the whole family truly part of our community…the KARMA KOMMUNITY!
You can read more about the Karma Kommunity and how to be part of it here!
144 Wandsworth Bridge Road, Fulham, SW6 2UH
0207 7360876
info@karmadentalcare.co.u
Underground Stations: Fulham Broadway & Parson’s Green 10-15 minute walk
National Rail: Wandsworth Town – 15-20 min walk
Overground: Imperial Wharf 10-15 minute walk
Buses to/from our doorstep connecting to and from Fulham Broadway, and Wandsworth Town stations: 28 & 295 available
Our Testimonials
Karma Dental Important Notices & Policies:
Financial Regulation
Karma Dental Care are authorised and regulated by the Financial Conduct Authority FRN 728671. We act as a credit broker not a lender and offer finance from one lender.
If you wish to make a complaint regarding our financial services, please refer to the Complaints Procedure Document below:
Karma Dental Care Complaints Procedure 2021
Privacy Policy
To read our GDPR/Privacy Policy, click the link below:
General Complaints Procedure
It is our aim to always have satisfied patients, to meet your expectations of care and service, and to resolve any complaints as efficiently, effectively, and politely as possible. We take complaints very seriously, investigate them in a full and fair manner, and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint and we will be happy to answer any questions you may have about this procedure.
If you are not entirely satisfied with any aspect of our care or service, please let us know as soon as possible to allow us to address your concerns promptly.
Kimberley Lewis is the Complaints Manager and will be your personal contact to assist you with any complaints. We aim to resolve verbal complaints within 24 hours where possible, but if you complain in writing, the Complaints Manager will send an acknowledgment letter within 3 working days and will aim to provide a complete response in writing as soon as practical.
You can send your complaints to 144 Wandsworth Bridge Road, Fulham, London, SW6 2UH, call us on 020 7736 0876 or email the Complaints Manager at info@karmadentalcare.co.uk.
When the investigation has been completed, you will be informed of its outcome in writing. We will make our response clear, addressing each of your concerns as best as we can. You will also be invited to a meeting to discuss the results and any practical solutions we can offer you. These solutions could include replacing treatment, refunding fees paid, referring you for specialist treatments, or other solutions that meet your needs and resolve the complaint.
We regularly analyze patient complaints to learn from them and improve our services. That’s why we always welcome your feedback, comments, suggestions, and complaints. If you are dissatisfied with our response to a complaint you can take the matter further, please see the contacts below.
If you are dissatisfied with our response to a complaint you can contact the GDC private dental complaints service within 12 months of the treatment or within 12 months of becoming aware of the issue. Please see the contact details below.
Contacts
GDC private dental complaints service can be contacted by calling 020 8253 0800 or visiting www.dentalcomplaints.org.uk.
The General Dental Council is responsible for regulating all dental professionals. You can complain using their online form at www.gdc-uk.org contact them on information@gdc-org.uk or by calling 020 7167 6000.
Abuse and/or Harassment of our Staff or Other Patients.
At Karma Dental Care, we work very hard to maintain the experience for our patients during visits to our practice. We respect each and every member of the community of patients we treat. Although it is a rare event, we do often experience unfavourable behaviour towards our team members. It is our duty to protect anyone on site.
If you are worried, concerned, or are feeling anxious, we are happy to help. But please understand that Karma Dental is currently very busy, and we will do our best to assist you wherever possible. However abuse, harassment, bullying, discrimination or threatening behaviour, is not tolerated here. Any such behaviour will be investigated by management, and may result in deactivation as a patient. In the event of such an incident, you will be notified in writing.
Thank you for your patience and support.
The Karma Team.
